Frequently Asked Questions

• How do I connect my steps (Health / Google Fit) to RunRivals?

  Open RunRivals, go to Settings → Step Sync, and choose your platform (Health on iOS or Google Fit on Android). Follow the prompts to grant permission — once enabled, the app will automatically record steps in the background. If you see no steps after enabling, try restarting the app and ensuring background app refresh is allowed.

• Why are my steps not appearing in the game?

  Common causes: (1) Step permissions were not granted — double-check Settings → Step Sync. (2) Background refresh or battery saver is blocking updates — enable Background App Refresh (iOS) or disable battery optimization for RunRivals (Android). (3) If you recently enabled syncing, allow a few minutes for the first upload. Rebooting your phone often resolves lingering sync issues.

• Do I need an account to play and save progress?

  You can play locally without an account, but creating an account lets you back up progress, access leaderboards, and compete with friends. Visit Profile in game to sign up or link an existing account.

• How do in-app purchases, passes, and rewards work?

  RunRivals offers cosmetic items, seasonal passes, and convenience bundles via your device's store (App Store / Google Play). Purchases are handled by Apple/Google and billed through your account. Purchased items are tied to your game account.

• How can I join leaderboards and invite friends?

  Create or sign into your RunRivals account, then open the Social menu → Friends to invite friends by username or share an invite link. Leaderboards are available from the main menu and include global, weekly, and friends-only views.

• Is my step and health data shared or sold?

  No. RunRivals only accesses the specific step and activity data required to calculate in-game progress. We do not sell your personal data. For full details, see our Privacy Policy, which explains what we collect, how it's used, and your control options.

• I found a bug or want to request a feature — how do I report it?

  Use the contact form or email support@runrivals.example with a short description. If possible, include screenshots or a short video — it helps us fix issues faster.